Terms & Conditions & Refund/Returns Policy

Last Updated: 26-11-2025

Welcome to Abc Shop. By accessing or purchasing from our website https://abcitparkbd.xyz, you agree to the terms and conditions outlined below. Please read them carefully before using our services.


1. General Terms

  • This website is owned and operated by Abc Shop.

  • By using our website or placing an order, you accept these Terms & Conditions.

  • We reserve the right to update or change any part of this page at any time.

  • All products, prices, and promotions are subject to availability and may change without prior notice.


2. Use of Our Website

You agree not to:

  • Misuse our website or engage in fraudulent activities.

  • Copy, distribute, or exploit any content without permission.

  • Interfere with the security or functionality of the website.

We reserve the right to refuse service or cancel orders if suspicious behavior is detected.


3. Product Information

  • We strive to display accurate product descriptions and pricing.

  • Minor variations in color, design, or packaging may occur due to lighting or supplier updates.

  • If any product information is incorrect, we reserve the right to correct it without prior notice.


4. Pricing & Payment

  • All prices on our website are listed in Bangladeshi Taka (BDT).

  • We accept payments through secure online gateways or Cash on Delivery (if offered).

  • For online payments, your card or personal information is processed securely by third-party payment partners.

  • We are not liable for delays caused by banking or payment processing issues.


5. Order Confirmation & Cancellation

  • Once you place an order, you will receive a confirmation message or email.

  • We may contact you to verify your order before processing.

  • We reserve the right to cancel any order due to stock unavailability, incorrect pricing, or suspected fraud.

  • Customers may request cancellation before the order is shipped.


6. Shipping & Delivery

  • Delivery times may vary depending on location and courier support.

  • We strive to process orders as quickly as possible, but delays may occur due to unforeseen circumstances.

  • Customers must provide accurate address and contact details to ensure successful delivery.


7. Refund & Return Policy

We want you to have a smooth and secure shopping experience. Please read our refund and return guidelines below.


7.1 Eligibility for Refund or Return

A product may be eligible for refund or replacement if:

  • You received a damaged, defective, or wrong product

  • The product is missing accessories or significantly different from the description

  • You contact us within 48 hours of receiving the item

  • The product is in original condition, unused, and includes all packaging/materials


7.2 Non-Returnable Items

The following items cannot be returned unless defective:

  • Used products

  • Items damaged due to customer mishandling

  • Clearance or discounted items (unless defective)

  • Products that are customized or made on order


7.3 Refund Process

If your return request is approved:

  1. You may need to send the product back to us or our courier partner.

  2. After inspection, we will issue:

    • A replacement product, or

    • A refund via the same payment method

  3. Refunds may take 3–7 business days depending on your bank or payment provider.

Note: Delivery charges are typically non-refundable unless the issue originated from our end.


7.4 Order Cancellation Refund

  • If you cancel an order before shipment, a full refund will be given.

  • If the order is already shipped, cancellation is not possible—but you may be eligible for a return depending on the product type.


8. Customer Responsibilities

You agree to:

  • Provide accurate information when placing orders

  • Inspect your product upon delivery

  • Contact us within a reasonable time if any issue arises

  • Not misuse our refund/return system


9. Limitation of Liability

  • Abc Shop is not responsible for delays caused by courier companies, natural events, or third-party service failures.

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability is limited to the amount paid for the product.


10. Contact Information

If you have questions or need support, contact us:

📩 Email: helloabcitpark@gmail.com
📞 Phone: 01627423753
🌐 Website: https://abcitparkbd.xyz
🏪 Business Name: Abc Shop